"A mantra in the energy retail business is that a Utility’s only purpose is to generate bills. However, modern Utilities must be multi-dimensional, with the capacity to excel in several aspects of their business domain to be successful. InterConnect can assist Utilities in developing, testing, and scaling up to their complete customer base innovative products that increase customers’ engagement through personalised data-driven flexible Demand Side Management services."

Athanasios Papakonstantinou, PhD is a Project Manager for European Projects within HERON’s Applied R&D function, a part of the Energy Management Division.